At Bestello, we work to get your order on its way as quickly as possible.

SHIPPING FROM ISTANBUL

Bestello shoes are shipped directly from our store in Istanbul, Türkiye.

Orders placed on business days are typically shipped the same day. Orders placed after our daily processing cutoff, on weekends, or on holidays will be shipped on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

SHIPPING TO THE UNITED STATES

All U.S. orders are shipped using express international shipping from Istanbul.

Estimated delivery times will be displayed at checkout when available. Please note that delivery estimates begin once your order has been dispatched and may vary depending on the destination, carrier operations, customs processing, holidays, or other circumstances outside of our control.

DUTIES & IMPORT FEES

We want your Bestello order to arrive without unexpected import charges.

For U.S. orders, applicable customs duties and import fees are covered by Bestello, unless otherwise stated at checkout.

You will not be asked to pay additional import duties upon delivery for orders covered under this policy.

ORDER TRACKING

Once your order ships, you will receive an email containing your tracking information.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

DELIVERY DELAYS

While we make every effort to ship orders promptly, delivery times provided are estimates and cannot be guaranteed.

Bestello is not responsible for delays caused by customs processing, severe weather, carrier disruptions, holidays, incorrect shipping information, or other circumstances outside of our reasonable control.

If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact us at support@bestellousa.com.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at support@bestellousa.com as soon as possible.

Because we process orders quickly, we cannot guarantee that an address can be changed once an order has been prepared or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, or if tracking indicates that your package may have been lost in transit, please contact us at support@bestellousa.com with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

QUESTIONS ABOUT YOUR ORDER?

For questions regarding shipping, tracking, or delivery, please contact us at:

support@bestellousa.com

Our customer support team will be happy to assist you.