RETURN & EXCHANGE POLICY

At Bestello, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return or exchange within 15 days of delivery, subject to the conditions below.

RETURN ELIGIBILITY

To be eligible for a return:

• The return must be requested within 15 days of the delivery date.
• Items must be unworn, unused, and in their original condition.
• Shoes must be returned with their original shoe box, packaging, tags, and any accessories included with the order.
• The original shoe box must not be damaged, taped, labeled, or used as the shipping box.
• Items showing signs of wear, damage, alteration, or use may not be accepted for return.
• Items must be in a condition suitable for resale.

We recommend trying on shoes indoors on a clean, soft surface to avoid marks or damage to the soles.

HOW TO START A RETURN

To request a return, please email us at support@bestellousa.com within 15 days of receiving your order and include:

• Your order number
• The item(s) you would like to return
• The reason for the return

If your return is approved, we will provide you with return instructions by email.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted or refunded.

QUESTIONS?

If you have any questions about a return, exchange, refund, or an issue with your order, please contact us at support@bestellousa.com.

Our customer support team will be happy to assist you.